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Our Policies

Appointment Policy

Appointments are highly recommended.  Our doctors and staff work hard to keep you on time.  As with any hospital, emergencies do occur and we do appreciate your understanding that an emergency will always receive top priority over any scheduled appointment.  If  an emergency does occur and your doctor is attending the emergency,  it may alter our schedule.  You will be made aware of such a situation so that you may choose to wait or reschedule.   Walk ins are also welcome but there may be a wait time; however we will do our best to accommodate walk-in patients as soon as possible. In the event you are unable to keep a scheduled appointment, we request that you notify us at least 24 hours in advance.  Please see our cancellation and missed appointment policy.

Cancellation and Missed Appointment Policy

Our goal is to provide excellent individualized medical care in a timely manner.  We understand how valuable your time is, as well as our time, in treating patients effectively.  “No-Shows” and late cancellations interfere with our ability to provide service to other clients and interfere with our ability to run our day efficiently.  We would like to remind you of our office policy regarding missed appointments.  This policy enables us to better utilize available appointments for our patients in need of medical care.  We are proud of our ability to run on time and need your cooperation in order to do so.

Cancellation of an Appointment

We understand that cancelled appointments happen for a number of reasons and that some are unexpected and unavoidable.  We reserve the right to determine if a cancellation is unavoidable.  In order to be respectful of the medical needs of other patients, please be courteous and call Animal Medical Center of Greeneville promptly if you are unable to show up for an appointment.  This time will be reallocated to someone who in in need of treatment.  If it is necessary to cancel your appointment we require that you call at least 24 hours in advance.

If you need to cancel or reschedule your appointment, please call 423-639-6777.  Thank you.

Late Cancellations

A cancellation is considered late when a client fails to cancel their pet’s scheduled appointment with a 24-hours advance notice.  Please call ahead if you are late or unable to make your appointment time.  We will do all that we can to accommodate your pet’s appointment and to minimize the need to reschedule your appointment.

No-Show Policy

A “No-Show” is someone who misses an appointment without cancelling it in an adequate and timely manner.  A failure to be present at the time of a scheduled appointment will be recorded in your pet’s medical record as a “no-show”.

Chronic Cancellations or No-Show Results

First missed appointment:  Warning only, no charge

Second and Third missed appointment:  Full exam charge billed to your account.

Three or more missed appointments:  A non-refundable payment for services will be required before scheduling an appointment.

Any missed surgery or dental appointment:  $100.00 fee will be billed to your account.

Any missed grooming appointment will be billed to your account.


Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. Any cat or dog not properly restrained will be the sole responsibility and liability of person presenting pet.

Financial Policy

All fees are due at the time services are rendered or when the patient is discharged. For your convenience, we accept cash, Visa, MasterCard, Discover and American Express credit cards, debit cards, and local personal checks with proper identification. All checks are verified electronically for funds. We also accept Care Credit; you may apply online at before coming to the office or one of our Customer Relation Specialists will be happy to aid you in applying for Care Credit upon your arrival.

A deposit of 50% of the estimated cost is required at the time of admission for all major surgeries and hospitalization. We also request a deposit for emergency cases at the time of admission for diagnostics or intensive care therapy to be initiated. The balance is due at time of discharge.

Boarding Policy

AMCG was established to provide and deliver proper medical care to our sick and injured patients.  Boarding is an added service.  Therefore, all pets that come to board must be currently , (with in the last year), protected against but not limited to the following diseases, RABIES,  and if your pet is a dog, CANINE DISTEMPER-HEPATITIS, CANINE PARVO VIRUS, AND CANINE BORDETELLA.  If your pet is a cat protection against FELINE DISTEMPER COMPLEX AND FELINE BORDETELLA are required.  Your pet must also be free of external parasites such as fleas, ticks, lice, etc.  If any external parasites are found, your pet will be treated at the owner’s expense.  We also require emergency contact information as well as your directions for the doctors, in the unlikely event your pet becomes ill while boarding.  If your pet is taking any medications at the time of boarding, it is required for the medication(s) to be in the original prescription vial(s) with the proper dosing instructions.

You may contact the office with any changes in your travel schedule.  You may contact the doctor on call by dialing 423-639-6777 and follow the prompts for contracting the on call doctor with your pick up conformation or travel changes.  The weekend drop-off schedule is as follows:  Saturday: 7:30 am to NOON will be both drop-off and pick-up, with Sunday: 4:00 pm to 4:30 pm as pick-up only.  There will be no pick-ups before 4:00 pm or after 4:30 pm, on Sunday.  If you need to have another party pick up your pet(s), please call in advance to give your verbal consent or let the front desk personnel know at the time of boarding drop-off so a release can be signed giving that party permission to pick up.

We appreciate your cooperation and understanding.  Have a wonderful trip!

Grooming Policy

Grooming is another service we at AMCG provide for your pet’s comfort.  Once again, since AMCG’s primary purpose is to care for sick and injured pets, we require our grooming patrons to be currently (with in the last year)protected against but not limited to the following diseases, RABIES,  and if your pet is a dog, CANINE DISTEMPER-HEPATITIS, CANINE PARVO VIRUS, AND CANINE BORDETELLA.  If your pet is a cat, protection against FELINE DISTEMPER COMPLES AND FELINE BORDETELLA are required.  If any external parasites such as fleas, ticks, lice, ringworm, etc. are found, your pet will be treated at the owner’s expense.

Our groomers work diligently to provide your pet a safe and relaxing environment while they are in our care.  Grooming is a hand craft.  It takes time to give each pet the attention they require and deserve.  We ask that you do not rush the grooming process.  Each groomer can do only one pet at a time.  When your pet is finished, you will receive a call.  At that time the Customer Relation Specialist will inform you when you may pick up.

Thank you for your understanding and patience.